Terms of Use

GetQi is a technology platform operated by GetQi Pvt. Ltd. (Bengaluru, Karnataka, India) that connects corporate employers, their employees, and fitness facility partners. GetQi enables employers to fund employee wellness wallets, and employees to book gym sessions, group classes, and facility memberships at partner facilities.

• You must be at least 18 years of age to use GetQi.
• You must be a resident of India or accessing the platform for use within India.
• If you are using GetQi as a corporate employee, your employer must have an active GetQi corporate account.
• By using the platform, you represent that all information you provide is accurate and truthful.

GetQi uses Google Sign-In for authentication. By signing in, you authorise us to receive your Google profile name and email address. You are responsible for maintaining the confidentiality of your session and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorised use of your account.

You may not create multiple accounts or use another person's account without their explicit consent.

If your email domain is associated with a registered company on GetQi, you will automatically be recognised as an employee and granted access to your employer's corporate wellness wallet (subject to your employer's policy).

Your employer (via their HR administrator) can:

• View your wallet balance and utilisation data
• Set spending limits and co-pay percentages
• Provision or revoke your wallet

Corporate wallet balances are subject to your employer's allowance policy (monthly or annual reset). Unused balances may lapse at the end of a cycle, as configured by your employer. GetQi is not responsible for lapsed employer-funded balances.

5.1 Personal Wallet

You may top up your personal wallet using Razorpay (UPI, cards, or net banking). Top-ups are processed in Indian Rupees (INR). Once a top-up is confirmed, the amount is credited to your personal wallet. GetQi does not store your card or UPI details.

5.2 Spending

When you book a session, buy a pass, or purchase a membership, your wallet balance is debited. For corporate employees, the system first draws from your company wallet (up to the co-pay allocation), then from your personal wallet for any remaining balance.

5.3 Wallet Balance

Personal wallet balances do not expire. However, GetQi reserves the right to freeze or forfeit balances in cases of fraud, misuse, or account termination for cause. We will provide reasonable notice before any such action.

• Passes grant access to partner facilities for a set number of sessions within a defined validity period.
• Sessions and wallet balance are deducted at the moment a QR code is generated, not at check-in. This is the "sunk cost" model — generating a QR is the point of commitment.
• Once a pass is activated, it cannot be cancelled or refunded. See Section 8 (Refund & Cancellation Policy).
• Passes expire upon exhaustion of sessions or upon the validity period ending, whichever comes first.

• QR codes are generated within the app and presented to facility staff for scanning.
• A QR code is valid for a specific facility. It cannot be used at a different facility.
• QR codes expire after a set period (typically 24 hours from generation if unused).
• Unused, expired QR codes generated via spot booking are automatically reconciled and refunded to your wallet within 24 hours by our reconciliation system.
• QR codes from passes are forfeited (not refunded) upon expiry — this is by design as the session count was already deducted.
• Sharing QR codes with other persons is prohibited. Any misuse may result in account suspension.

• Payment is deducted at booking time. Cancellation rules are described in our Refund & Cancellation Policy.
• If you do not attend a booked session and do not cancel in advance, a no-show penalty may be charged from your wallet. Penalty amounts vary by facility tier (₹100–₹200).
• If a facility cancels a session, you will receive a full refund.

• Facility memberships are purchased at the facility's listed price via your wallet.
• Memberships are for a defined duration (e.g., 30, 90, 180 days) and are non-transferable.
• Memberships are not refundable once purchased. See our Refund & Cancellation Policy.

• You may submit a review for a facility after completing at least one check-in there, or for a trainer after subscribing to them.
• Reviews must be honest, based on genuine experience, and must not contain offensive, defamatory, or false content.
• GetQi reserves the right to moderate, hide, or remove reviews that violate these standards.
• You may not submit reviews for facilities or trainers with which you have a financial relationship (e.g., you are a staff member or owner).

You agree not to:

• Use the platform for any unlawful purpose
• Attempt to gain unauthorised access to any part of the platform or another user's account
• Share, transfer, or sell your account, QR codes, or wallet balance to another person
• Manipulate check-in records, QR codes, or review scores
• Use the platform to commit fraud against facilities, employers, or GetQi
• Scrape, reverse-engineer, or copy any part of the platform
• Upload malicious code or attempt to disrupt platform operations

Facility partners (gym owners) who list on GetQi agree to:

• Provide services as described and at the pricing listed on the platform
• Honour valid GetQi QR codes presented at their facility
• Use the GetQi partner portal only for check-in validation purposes
• Not interfere with the check-in process or discriminate against GetQi users
• Maintain valid applicable licences and certifications to operate a fitness facility

Facility partners bear full liability for the safety and quality of services provided at their premises. GetQi accepts no liability for injuries, accidents, or disputes arising at partner facilities.

To the maximum extent permitted by applicable Indian law:

• GetQi provides the platform on an "as is" and "as available" basis.
• GetQi is not liable for the quality, safety, or availability of services at partner facilities.
• GetQi is not liable for any injury, loss, or damage arising from your use of a partner facility.
• GetQi's total liability to you for any claim arising from platform use shall not exceed the amount you paid to GetQi in the 3 months preceding the claim.
• GetQi is not liable for service disruptions beyond our reasonable control (force majeure).

All content on the GetQi platform — including logos, branding, software, and UI — is owned by or licensed to GetQi Pvt. Ltd. You may not copy, reproduce, or use any GetQi intellectual property without prior written consent.

GetQi may suspend or terminate your account if you violate these Terms, engage in fraud, or act in a manner harmful to other users or partner facilities. We will provide notice unless immediate termination is required for security reasons. On termination, your wallet balance will be refunded net of any outstanding amounts, subject to these Terms.

These Terms are governed by the laws of India. Any dispute arising from or relating to these Terms or the platform shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

We encourage you to contact us at [email protected] before initiating any legal proceedings, to allow us to resolve the matter amicably.

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice with at least 7 days prior notice. Continued use after the effective date constitutes acceptance of the updated Terms.